Q: What is your warranty?
A: Our products carry a one year warranty against manufacturing defects. Normal wear or scratched lenses are not covered.
Q: What are shipping charges?
A: A flat rate of $6.90 is charged for all non-prescription U.S. orders. A flat rate of $9.90 is charged for all U.S. prescription orders, as they are insured. These orders will be shipped via USPS Priority Mail. Express and International service is also offered at checkout. Free shipping on all Ground orders $50 or more.
Q: How long does it take to get my order?
A: Non-prescription products are shipped the next business day after ordering or sooner. Example: Orders placed on Monday afternoon will be shipped on Tuesday. Orders placed on Saturday will be shipped on Monday. (Orders placed weekdays by 2:00 p.m. EST will be shipped the same day.) In most cases your order will be delivered within two to three business days according to the US Postal Service. These examples are for U.S. orders only.
Prescription eyewear usually takes about 12-14 working days. Mirror coatings take a few days longer because of the drying process. If you have a RUSH, call us and we will try our best to help you.
Q: Do you have GIFT CERTIFICATES?
A: Yes, call us and we will help you with the amount you want to spend. 888-879-0799 toll free within the USA.
Q: Do you ship outside the US?
A: Yes -- Here are the flat rate charges:
- Express Canada: $40.00
- Express International: $52.00
All International prescription orders require insurance. Additional fees may apply. Call for exact amount.
Q: What if I don’t like my purchase and I want a refund?
A: You may return the non-prescription item within 30 days after receipt of shipment of item in new, re-sellable condition. Shipping costs will not be refunded. Please refer to our POLICY page for specific instructions.
Q: What if I want to exchange my purchase for something else?
A: You may return the non-prescription item within 60 days after receipt of shipment of item in new, re-sellable condition. Shipping costs will be paid by the buyer. Please refer to our POLICY page for specific instructions.
Q: Can I try on frames before I place a prescription eyewear order?
A: Yes. Each prescription frame has an option listed for a try-on order. All you need to do is check it and your item will be put into your shopping cart. See our RX INFORMATION page for full details.
We strongly suggest that you scan and e-mail a copy of your prescription to us before placing your order. We will be able to make sure that the values you enter are correct. There are NO REFUNDS on custom prescription eyewear orders. The lab will discount 25% for re-do on customer/doctor error. If the lab makes an error, it will be correctedd at no charge, of course.
Q: Do I pay sales tax?
A: Only Florida residents will be charged a state sales tax of 7 percent on their non-prescription order.
Q: What if I have a High Power Prescription:
A. Usually an upgrade to Digital Lenticular Lenses is necessary. Digital upgrade is $40 and Lenticular lenses are an additional $19.50. Call 888-879-0799 toll free within the USA for specific pricing.
If you have any questions not covered above please contact us and we will get back to you ASAP.